Today's competitive business landscape relies heavily on technology, be it hardware and/or software. Coupled with the Internet of Things (Iot), it provides an added dimension to businesses where they either leverage and benefit from automation or remain status quo and lag behind others.

In a world of increasing costs and decreasing margins, the lack of automation essentially translates to relying on manual intervention, which typically leads to inefficiencies, errors and the lack of controls. Given today's VUCA (Volatile, Uncertain, Complex and Ambiguous) world, there is an increasing need for businesses to be agile and to deliver its products and services consistently, on-time and on-budget.

Businesses who have not adopted automation often find themselves facing some challenges including:

  • Reduced efficiencies notably increased time and manpower resources needed.
  • Incurring preventable human errors.
  • Reduced customer satisfaction especially when customers today expect on-demand service including self-help service.

Businesses who embrace automation will typically reap certain benefits including:

  • Time savings and improved efficiency.
  • Financial savings as manual intervention is typically costly in the long run.
  • Reduction of customer service requests due to self-service options.

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