As businesses strive to stay competitive in today’s extremely saturated marketplace, inevitably the need to examine productivity, quality, service and cycle times will come into play.

This is especially true for organisations who over time have accumulated layers of processes, paperwork and controls. As functions get more entrenched in the organisation, it becomes increasingly more challenging to “break those walls” and inefficiencies arise when interacting between functions

Organisations may be facing certain issues and challenges before a business process redesign initiative including:

  • Low productivity and efficiency levels.
  • Decrease in quality and service standards.
  • Increased cycle times.
  • Increased costs due to unproductive activities/processes.

A Business Process Redesign (BPR) initiative will enable the organisation to review existing processes and identify potential areas for efficiency improvement ultimately with the objective of sustaining performance. Subsequently, automation and/or technology can then be adopted for further productivity, efficiency and savings gains. Benefits for implementing a Business Process Redesign (BPR) initiative are numerous and may include:

  • Improvements in productivity, quality, service and cycle times.
  • Increased value to the customer including increased focus on customer needs.
  • Reduction in organisational layers and reduce/eliminate unproductive processes.
  • Enable better interaction and work between cross-functional teams.
  • Usage of technology to improve data dissemination and decision making.

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