As businesses strive to stay competitive in today’s extremely saturated marketplace, inevitably the need to examine productivity, quality, service and cycle times will come into play.
This is especially true for organisations who over time have accumulated layers of processes, paperwork and controls. As functions get more entrenched in the organisation, it becomes increasingly more challenging to “break those walls” and inefficiencies arise when interacting between functions
Organisations may be facing certain issues and challenges before a business process redesign initiative including:
- Low productivity and efficiency levels.
- Decrease in quality and service standards.
- Increased cycle times.
- Increased costs due to unproductive activities/processes.
